Shipping Policy

Thank you for shopping with Luna Orb! We work hard to prepare and ship your orders as quickly as possible.

Order Processing

Orders are typically processed within 24–48 hours. Processing may take slightly longer during holidays or periods of unusually high order volume.

Shipping & Delivery

Orders are typically shipped within 4–10 days. Actual delivery times may vary depending on your location, shipping carrier, weather conditions, and seasonal demand.

Processing and shipping times are separate, and delivery estimates are not guaranteed unless expressly stated at checkout.

Order Tracking

When tracking information becomes available, it will be provided through the contact details associated with your order. Tracking updates may take some time to appear after dispatch.

Shipping Delays

We will do our best to assist with delays caused by shipping carriers, customs, severe weather, or other circumstances beyond our reasonable control.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. If you notice an error, contact us as soon as possible. Changes may not be possible once an order has been processed or shipped.

Lost or Damaged Packages

If your package appears lost or arrives damaged, contact us with your order number and relevant details so we can help investigate.

Contact Us

For shipping questions or assistance, email Lunaorbshop@gmail.com.