Return & Refund Policy

We want you to love your purchase! Please review our return and refund policy before placing your order.

30-Day Return Guarantee

Eligible purchases may be returned within 30 days of delivery. Items must be unused, in their original condition, and include their original packaging where applicable.

To request a return, email Lunaorbshop@gmail.com with your order number and the reason for your request. Please wait for return instructions before sending any item back.

90-Day Money-Back Guarantee

Customers who purchase our optional 90-Day Money-Back Guarantee may qualify for extended coverage beyond the standard 30-day return period, subject to the terms of the guarantee.

Customers who do not purchase the 90-Day Money-Back Guarantee are covered by the standard 30-day return policy and are not eligible for the extended guarantee.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please email Lunaorbshop@gmail.com with your order number and photos of the issue so we can review your request and determine an appropriate resolution.

Return Shipping

Unless otherwise stated or required by applicable law, customers are responsible for return shipping costs.

Contact Us

For return or refund assistance, contact Lunaorbshop@gmail.com.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.